Shipping and returns
Baking and Delivery
We bake cookies fresh and to order, once a week, and they are sent out the following day. This means that depending on the day you order, your cookies might arrive 2 days later or 9 days later. Our next bake day is always communicated on our home page.
We currently ship to the UK and Ireland. Delivery is free for orders over £50.
Left it to the last minute or want a specific delivery day? Send an email to email@example.com and we'll see what we can do.
Returns and Refunds
We take care to package our cookies to protect them on their way to you, however, we know breakages can sometimes happen in transit. If your order is damaged, please take a photo and send via email to firstname.lastname@example.org, and we will be happy to arrange a replacement or refund. As our cookies are perishable, we do no accept returns or exchanges for other reasons.
Please note that cookies bought via any of our stockists cannot be returned to us. In those circumstances, please contact the store or website directly.
We reserve the right to cancel an order due to lack of stock or if there is a problem with the order. If you have already been charged for your order, then we will issue your account or card with a refund.